Privacy Policy for Wizard Video Productions Ltd

Your privacy is of the utmost importance and the Policy below sets out the steps taken by Wizard Video Productions Ltd to safeguard your privacy at all times and explains how information about you may be collected, stored or used.

This Policy may change from time to time, so please check this page occasionally to ensure that you are happy with any changes. By using this website, you are agreeing for your data to be treated in line with this Policy.

Contact details

In short, we keep all contact details for a minimum of two years after we film your show so that we can deal with your bookings and all your orders.

We also send occasional booking ‘reminders’
In light of the recent GDPR regulations, please respond by email saying

‘ Yes – I am happy to receive extra emails from Wizard Video Productions ‘

Past videos

If we have not filmed your show during the last two years, we may dispose of your master video and your contact details.

Future videos

Please ensure that all performers (or their parents) have given their written consent to being filmed and their names being included in the credits.

How Does Wizard Video Productions Ltd collect information about you?

Information about you is collected when you:

• use this website
• contact Wizard Video Productions Ltd in person, by phone, email or social media regarding products or services
• sign up to receive one of our email newsletters

What type of information is collected from you?

The personal information collected from you might include some or all of the following, depending on whether you make an enquiry or place an order:

• Name
• Address, for delivery or invoice
• Phone number
• Email address
• Logo(s), photo(s) or image(s) sent to us by you
• Names, dates or information relating to your order

Wizard Video Productions Ltd may retain the content of your email messages together with your email address, and our subsequent replies, in order to maintain a record of an order enquiry or an order placed. This also applies when you sign up through any of the online forms using your email address or make a purchase on this website.
If you purchase a product online your card information is not held by Wizard Video Productions Ltd, it is collected by a third-party payment processor, Sage Pay, whose privacy policy is available at https://www.sagepay.co.uk/policies/privacy-policy

In addition, this website will use an SSL (Secure Sockets Layer) connection. (URL’s that begin with “https” rather than “http” and show the padlock symbol indicate that SSL is used; this provides 3 important things – privacy, authentication and message integrity.) In an SSL connection, each side of the connection must have a Security Certificate, which each side’s software sends to the other. Each side then encrypts what it sends using information from both its own and the other side’s Certificate, ensuring that only the intended recipient can de-crypt it, and that the other side can be sure the data came from the place it claims to have come from, and that the message has not been tampered with.

How is Your Information Stored?

• If you make an enquiry or place an order via the forms on our website the information that you provide is stored in our database
• In the case of emails the information in stored by our email provider
• You have the right at any time to request details of any information held about you by Wizard Video Productions Ltd.
  You also have the right to ask Wizard Video Productions Ltd to delete such information.

Wizard Video Productions Ltd will never sell or pass your information to third parties.
Neither will your information ever be shared by us with third parties for marketing purposes.

Your Choices

It is your choice as to whether you wish to receive email newsletters from Wizard Video Productions Ltd. All emails will clearly state who the email is from and provide clear information on how to contact the sender, together with information on why the recipient is receiving the email and an option to unsubscribe. Wizard Video Productions Ltd is able to monitor email usage through the email newsletter software.

If your contact details change please contact us at info@wizardvideo.co.uk

Security Precautions to Protect the Loss, Misuse or Alteration of Your Data

When you provide personal information to Wizard Video Productions Ltd we take steps to ensure that it is treated securely. Any sensitive payment information is encrypted by third party payment processors and is not stored or handled by Wizard Video Productions Ltd.

All other details (eg email address) are transmitted normally over the internet and as such can never be guaranteed to be completely secure. While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and therefore you do so at your own risk. Once your information is received, Wizard Video Productions Ltd will do everything possible to ensure its security.

Cookie Policy

To ensure this website works properly we sometimes place small data files called cookies on your device – most websites do this. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

The cookies we use do not store personally identifiable information, nor can they harm your computer. You can find out more by visiting http://www.aboutads.info/choices/

You can control and/or delete cookies as you wish. For details, see aboutcookies.org.  You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site, and some services and functionality may not work.

Transferring Your Information Outside Europe

Information held about you is never transferred outside the UK.